Blink Video Doorbell (newest model) – Head-to-toe HD view, two-year battery life, and simple setup. Sync Module Core included – System (Black)

Blink Has Done It Again
This is a great quality item. The camera is really efficient and sharp and the images are crystal clear. It was easy to install and connect to the existing Blink system. I wish my other Blink camera images were as sharp as these images. The night vision is superb. I’m very satisfied with this purchase.

Set up took longer than the BLINK of an eye, but it wasn’t awful. Doorbell is good for the money.
So far so good. Bought this to replace a ring pro that I had for years. It wasn’t as easy to install, but once up it works just fine. I am knocking off a star because it can’t schedule a time of day for alerts, which I appreciated, as days are busy with motion and not rings outside my busy street. The annual charge is cheaper, and most functionality is there. Picture quality is great with a wide view; I can see my entire porch, and it’s a large entry. Sound is good. Plenty of chime options. The video initial connection is slower than the ring, but totally acceptable. The app is easy to use. I had existing Blink cameras, and it picked up the account and integrated them seamlessly.

***NEW UPGRADED MODEL IS POSSIBLY DEFECTIVE. PURCHASE AT YOUR OWN RISK.***
I believe this product deserves 0 stars in its current state. This was quite the awful experience. Purchased updated doorbell from Amazon, got and tested it, turned out to have a very unique defect: a vignette from the black plastic outer casing surrounding the camera showed in every image, video, and live video. So I returned it to get a new one. Tested it, same issue. Alright, third time’s the charm. Spoke with Blink support thoroughly, two Amazon reps, and an Amazon supervisor. This will work right? Nope, this time Blink sends me an RMA package used for “repairs”, and in the box was simply the doorbell itself–no mount, no batteries, no original anything except just the camera.I was so thorough with communicating about this and testing the upgraded doorbell throughout this whole ordeal because I have used Blink cameras for years now, and I vouched for them. I genuinely wanted to be of service to a company I believed in. I was so distraught to see that 3 consecutive doorbell cameras came with the exact same defects (vignette in camera view; cheap plastic covering around the camera that deforms easily and scratches with just a nail easily).The mind-boggling part was that Blink time and time again ignored my plea to discuss this defect. They had 0 care at all, no matter how many images/videos/emails/phone calls I connected with them about this. I truly just wanted to verify for them if it’s at all possible the new upgraded video doorbell has a significant bug, or perhaps at least just a batch.I will be continuing to use my Blink cameras until I find something better. But I will no longer be trusting my security in Blink, a company that has no regard for customer experience, satisfaction, or support.The following was my email to them after a thread of discussing the issue at length with them:—>Hello Blink support,Early this morning at 12-1am I spoke with a representative from Blink support concerning a defect I believe all the new upgraded Blink doorbell cameras have (I have seen it with 3 of them so far and now I am getting a 4th the test).The defect: apparent black shadow/halo around the background of every saved video clip, due to either a poorly recessed camera lens or poorly molded plastic encasing. Please see videos attached before in this thread. There is no plastic on the front, nothing to remove, nothing blocking it but the device’s body itself, and this was the same among the 2 latter devices I actually connected and tested. Also attached previously were two images of the last camera I got and tested and I was asked to “try to take the protective film off the front if there is one” and upon trying the face was scratched so incredibly easily. Not only that, but all 3 devices I received in this ordeal so far felt cheaper made than the previous version. You can tell immediately by looking at the black plastic part of the cameras (top part of face), which below the lens each one had very visible warping and was easily pressed inwards making these indents/warps. That and you can see just how easy to damage the face was, just with one nail, and my nail has no damage at all, I was genuinely just trying to remove a film that didn’t exist.I was told by the representative that she had sent a 4th replacement camera to test, which I agreed to, as if this has the defect then we could be more sure there may be something wrong with a batch or even all of the new upgraded Blink doorbell cameras, but I never received any confirmation email or tracking of the newly replacement shipment. However they were able to change my most recent Amazon order of the new doorbell camera to a return requested. That, along with the full story, is why I am emailing you this morning.Please advise me on when my 4th device to test will come, and if you can, please do ship it as fast as you can because I am concerned for my home’s safety. It has been two days now without video footage of my front porch due to this ordeal with the quality of the new upgrade Blink video doorbell. I love Amazon and Blink is useful, so I sincerely care about the products and want to see the best out of them and the companies. I hope you can be able to help me!<---I was thorough, kind, attentive, and genuinely interested in getting to the bottom of this. They sent me three faulty devices back to back, and when I honored to test a fourth one so we can see if there was a batch or even the whole line with this defect, they didn’t enable me to even test the fourth because they made another blunder in shipping. When I mentioned this all to them and my disappointment and difficulty in this whole issue, their response:--->Apologies for the issue especially regarding with the replacement.We apologize as well if it still not exceed your expectation. The replacement is already been handled with the shipping team, I am not sure how they packed it. I am only processing it for isolation and it was already on their end processing the shipment for you.You can return the defective camera using the prepaid label as well.<---You can see at this point, they STILL had no intention of helping, nor showing that they actually understood the gravity of the issue or the issue at all for that matter. When I mentioned this all to Amazon over the phone, who honestly should have been the one handling this issue in the first place, not me with the manufacturer Blink (an AMAZON company), the representative had only one thing to say: "you may return the item sir, this is all the option we have, the supervisor will tell you the same thing".Lately, Amazon and its vendors has been seriously poor in their logistics, alongside poor customer support performance. A few weeks ago, a shipment of mine worth hundreds of dollars was sent to a different address incorrectly, while I received someone's random package. Then this major Blink doorbell issue. Then later I spend a long time with an ignorant representative to get a trade-in discount on the new doorbell camera (once you've used it once, you cannot again, but I had been doing returns for a defect issue so it was not my fault), and even after explaining the issue thoroughly 5 times she did not understand and kept putting me on hold (after I spoke with a supervisor, I was so concerned with how poor that experience was I had to mention it to him). Today, after having OPT7 underglow lights and interior lights shipped from Amazon and installed onto my car, we found that OPT7 sent me a faulty bluetooth-less underglow, and the totally WRONG interior lighting kit that does is not app enabled. Now, I have to pay my pro shop to remove all these lights and install the correct/working ones.I have felt very defeated lately. Not only all this, but this new doorbell model's sync module HAS NO LOCAL STORAGE. Blink is literally trying to suffocate us constantly in purchasing their garbage cloud plans. Blink is awful.